Skip to content
  • Login
Pantene

Pantene

pantene.com
What is your customer experience with Pantene?

Pantene Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Pantene has 3.2 star rating based on 10 customer reviews. Consumers are mostly neutral.

  • 40% of users would likely recommend Pantene to a friend or colleague.

  • Rating Distribution
  • Pros: Smooth silky hair.
    Cons: Scalp sores and dandruff.

View full overview ›

Media from reviews

Pantene - Product availability
View all media ›
Show reviews that mention
conditioner shampoo sores daughter dandruff complaint scalp side date effects
Filter review
Sort by
Therman Ibj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pantene without conditioner

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 16, 2025

Pleasant

Original review Jan 15, 2025

Calling customer service which Pantene has a clear shampoo see-thru like water-no conditioner in it. Bought for years the same preferred shampoo.

Could double check as on bottle clear not havig to confirmed by description or label on shampoo.

Shampoos with conditioner makes hair limp-too soft. Hair is fine not thin

View full review
Tasha N Lbc
map-marker Mount Edgecombe, Kwazulu-Natal

Complaint about conditioner and shampoo

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi i have purchased the shampoo and conditioner i used it for like a month now and it gave me and my daughter bad scalp sores and dandruff.

View full review
Loss:
$20
Pros:
  • Smooth silky hair
Cons:
  • Scalp sores and dandruff

Preferred solution: Full refund

Adalyn Zlk
map-marker Lucknow, Uttar Pradesh

Regarding expired date

3 months are lest before getting expired this Pantene pro v so today I used it so before 36 month is there any side effects or not

View full review
Anonymous
map-marker Burlington, New Jersey

Product availability

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pantene - Product availability

Pantene curl mousse no longer available. Very disappointing to hear this. It was a very good product.

View full review

User's recommendation: Nothing

Anuar Lko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Grinstead, West Sussex

Complaint about conditioner

The newly packaged smooth and sleek conditioner is a truly terrible product! The old one was Perf3ct for my thick wavy hair and Ive used it for years!

The new one in a tube is unusablemakes my hair greasy, lank and dull! I see online that the reviews ar3 bad!

View full review
Anonymous
map-marker East Grinstead, West Sussex

Complaint about conditioner

Very complex complaints web pageyou fill in the complaint and then theres no option to send!

I was complying about 5he new tube formulae conditionerit was once wonderful..nowit leaves the hair greasy and dullawful product!

View full review
Scott A Ylo

New Commercial

Your new commercial with the lesbians grooming their son is horrible, I have purchased Pantene for years now & actually like your product a lot, however I will NEVER purchase any of your products again. You have lost a loyal customer & I hope others will follow my lead. GO WOKE GO BROKE!!!

View full review

Preferred solution: I don't want anything & will never purchase any if your product again

KATHY m Jeo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Shampoo Question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I did not purchase the product you have pictured above. Everything that I was in touch with Pantene was Botanical Essentials, Passionfruit.

View full review
Loss:
$11

Preferred solution: Full refund

User's recommendation: Make your products available

Anonymous
map-marker Houston, Texas

Shampoo Question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought Botanical Essential (Passion Fruit) and loved it. The pump broke off and I returned it to Costco.

I went to get another one, but they did not have any. I called Pantene to ask about availability and was told it was still being made but supply was currently a problem. I did not want to, but I did order a different fragrance. I have not enjoyed this new fragrance of Botanical Essential (Lemon/Rosemary).

But even more than that, the dispensing mechanism did not create a foam like the Passion Fruit did. This was the reason for my current call. My representative researched the Passion Fruit and let me know it was still being made but still was a supply problem. She advised that it was exclusively available through Costco.

I will continue to look for that product, because I truly think it is the best. In the meantime my representative is sending me a coupon so I can replace the Lemon Rosemary to have a working pump.

View full review
Anonymous
map-marker Houston, Texas

Shampoo Question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am sure I have filled out this this survey/questionnaire. I called Pantene twice.

The 1st time because I could not find a particular product anywhere.

I ended up ordering a different fragrance and when I got that 1 the pump did not work properly. Customer service was outstanding both times.

View full review
Anonymous
map-marker Culver City, California

To see if a product is discontinued

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Happy to know that the Heat primer has not been discontinued!

Looking forward to all the new products!

View full review
Patricia W Fdf

Question about the recyclability of a containet

The agent listened to my questions, repeated them back to me.

Then she checked for the proper answer,

She was efficient, polite and helpful.

View full review

Preferred solution: Answer to a question about the recycling of their plastic containers

Charlotte R Ejf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad batch of shampoo and conditioner?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ive used Pantene for many years, I bought some Sleek and Smooth shampoo and conditioner, it made my scalp itch like I had bugs , waking me up during the night , my stepdaughter lives in a different house and she has the same, did the same to her , whats up with that ?

View full review

Preferred solution: Let the company propose a solution

Barbara Ubz
map-marker Phoenix, Arizona

Commercial

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

after seeing the ad you are showing of a young boy at the beginning stages of life, told he is a girl. dressed like a girl and you think you will be allowed to let this pass to us??? shame on you!

View full review

Preferred solution: take ad away

User's recommendation: we will BOYCOTT.

Debra H Thc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False Advertisement?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Pantene is showing a television advertisement of an African American female advertising Pantene. The girl has on a wig, it is not her own natural hair. Pantene is advertising what the product can do for your hair, make it look like, not for this hair, it is a wig or are you saying its for wigs also?

View full review

Preferred solution: Clarification---Better advertisement{truthfulness}

User's recommendation: Be observant and be careful of the product and what it is really for.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article